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Support and Professional Services

General Topics

We provide onboarding training during initial stage of software implementation. Participants will be given a training guide that contains topics on the most commonly used functions in the system. Please refer to your colleague(s) who had attended the training for the training guide. You can also find more detailed user guides within the system. 

New users are also welcome to contact our helpdesk support. Our friendly support consultants would be happy to help you get started. 


The company name affects the software license. Please kindly email support@whyze.com.sg with the following: 

1. Your contact details

2. Previous Company Name

3. New Company Name


Yes, we provide onboarding training during initial stage of software implementation. 

If your company has been using Whyze software for some time but you are new to the company, you can attend out Refresher Training. You are also welcome to contact our helpdesk support. Our friendly support consultants would be happy to help you get started. 


Your feedback is very important to us. Please email to enquiry@whyze.com.sg. 

We want to know how we can serve you better. 


If you are using Biometric devices from Whyze, please contact us and we will get back to you as soon as possible. 

Email: support@whyze.com.sg

Phone: (65) 6838 0161

WhatsApp: (65) 9103 7561


We follow Singapore Business Hours from Monday to Friday (Excluding Singapore Public Holidays), 9am to 6pm. 

 

Details of our Service Level Agreement of our web-based system can be found here.